Shipping policy

Shipping Policy

Thank you for shopping with Toby’s Pawprints! Below is everything you need to know about how we handle shipping and delivery within Singapore.

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📍 Shipping Area

We currently ship only within Singapore. We do not offer international shipping at this time.

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🚚 Shipping Methods & Carriers

All orders are shipped via SingPost (Standard Delivery). While we use standard shipping, delivery is typically completed within 2 business days once dispatched.

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💰 Shipping Fees

• Flat rate: $5 per order
• Free shipping: For orders above $50

Shipping fees are automatically calculated at checkout based on your order total.

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⏱️ Processing Time

• Ready-made items: Orders are typically processed and dispatched within 2 business days.
• Personalised items: Processing begins after the final design is approved and takes up to 2 business days from that point.

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📦 Order Tracking

All orders are shipped with tracking numbers. You will receive tracking information via email once your order has been dispatched.

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📬 Lost or Delayed Deliveries

We monitor delivery status using the tracking system. If a parcel is confirmed lost (e.g., no delivery update for an extended period), we will resend the order at no cost to you.

Note: If tracking indicates that the parcel was successfully delivered, we consider the order as fulfilled and delivered.

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🏠 Self-Collection

Self-collection is available for larger orders. If you’re placing a bulk or large-value order and prefer to collect it yourself, please email us at tobys.pawprints@gmail.com to make arrangements.